Frequently Asked Questions

1. How can I access The Glade services?

The Glade is not open as a drop-in service, to access services you will need to telephone first to make an appointment on 0808 178 2058.  Staff at The Glade are happy to take referrals directly from an individual, friend, family member, the police or an agency. For example, your GP. The building is fully compliant with Disablility Discrimination Act and our self referral telephone number is answered 365 days a year.

For clients aged under 18 years, the West Midlands Paediatric Sexual Assault Service have a dedicated self referral line 0800 953 4133.

2. Does it cost anything?

No.  This is a free service for victims of rape and sexual assault.  The service is funded by NHS England.

3. Do I have to make an appointment?

Yes, if you phone the The Glade self referral telephone line an appointment can often be made for you at short notice. If you phone during the hours of 09:00 - 17:00 we will try to offer you an appointment for the same day. If you phone out of hours, you may be offered an appointment the following day.  If you have reported the assault to the Police you may be brought to The Glade by a specially trained officer.

4. Will what I tell you be kept confidential?

We understand that confidentiality is important to you. Information may be shared with other agencies such as your GP, where you have given permission to do so. All other information will be held in confidence unless there are concerns regarding child protection or ongoing abuse of a vulnerable adult, in such cases we have a responsibility to share some information with other agencies such as social care. If you have reported the assault to the Police and the investigaton results in a prosecution your medical notes may be requested by the court.

5. Can I attend The Glade with a friend or family member?

Yes if you would like someone that you know to come to The Glade to support you they can. If you are having an examination they can either come in to the room with you or wait outside. If you wish to have someone in the examination room with you, but don't want them to see the examination a screen can be put up for privacy.



Forensic Medical Examination

1. What will happen in the examination?

The Examiner will have a careful look at you to check for any injuries and make sure you are ok. Time taken to complete an examination does vary - an average time is around 1-3 hours, however only a small part of this is the physical examination itself, which may take 20 - 30 minutes. A forensic examination will only take place with your consent. The purpose of the examination is to check your health and gather any evidence.

2. Will I be seen by a female Examiner?

The Glade can request the services of a female  examiner, however it cannot at this time be guaranteed that a female will be available. We will try our best to give you the choice. You have the option to have support throughout the examination from the female crisis worker.

3. Does the examination hurt?

No, we will do everything we can do to ensure you are as compfortable as possible. You may find some of the examination uncomforatble, however we will only conduct the examination with your support and consent. You can stop at any time you want.

4. What if I change my mind?

If at any point you decide that you do not want to carry on with an examination, even before it has begun we will stop immediately. 

5. Will I be able to change my clothes?

Yes ,we have shower and changing facilities. You can bring a change of clothes with you if you would like or we can provide a change of clothes for you. It is sometimes helpful to seize the clothes you have been wearing as this may be useful for the investigation. If you wish to shower at The Glade we can provide you with towels, dressing gown as well as a pack that contains shampoo, conditioner, shower gel, toothbrush, toothpaste etc.

6. What happens after the examination?

Part of the process is for us to spend some time with you talking about any ongoing medical care or treatment that you may need. In Police cases you will be offered support by an Independent Sexual Violence Advisor (ISVA) who will support you prior to and during a court case and will help you access services to help you. If you self refer to The Glade we can also refer you to an ISVA for ongoing practical support. The Glade can also offer you counselling sessions but this will be discussed with you when you attend. 

7. What if I have taken a shower and washed my clothes?

You can still contact and attend The Glade if you have taken a shower or washed your clothes. Forensic evidence can still be gathered even if you have taken a shower or washed your clothes.

8. What is a Crisis Worker?

In the event that you attend the The Glade for a forensic medical examination a crisis worker will be present. She will be the first person you meet at The Glade and is there for you, to provide you with support whilst you are at the centre. If you have a medical examination the Crisis Worker will assist the Doctor or Nurse with the labelling and package of any samples taken.

9. Can I be tested for Sexually Transmitted Infections at The Glade?

We strongly recommend that clients who have been raped or sexually assaulted access a full STI test. An STI screen at the time of examination would not show any STI's acquired from the assault. Alternatively The Glade can make an appointment for you to attend your local sexual health clinic or we can provide you with their details directly. Please see our links clinics for a full list of the clinics within the West Mercia area. You do not have to tell the clinic why you wish to be tested.